Refund and Returns Policy

Last updated: April 08, 2024

Thank you for choosing JRDHUB. We value your satisfaction and strive to ensure you are delighted with your purchase. However, if for any reason you are not completely satisfied, we offer the option to return your item for an exchange. Please review the following information regarding our return policy:

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. The item must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To initiate a return, please email our customer service at return@jrdhub.com to obtain a Return Merchandise Authorization (RMA) number. Once you have received your RMA number, securely package the item with your proof of purchase and mail it to:

JRDHUB Attn: Returns RMA # Pathsala, Assam Pathsala, Assam 781325 India

Please note that you are responsible for all return shipping charges. We recommend using a trackable method for shipping.

REFUNDS

Upon receiving and inspecting your returned item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item for the exchange to be processed.

EXCEPTIONS

The following items are not eligible for exchange:

• Subscriptions

For defective or damaged products, please contact us at the provided contact details to arrange for a refund or exchange.

ADDITIONAL INFORMATION

• A 5% restocking fee will be charged for all returns.

Returns Guidelines for JRDHUB

At JRDHUB, we aim to provide a seamless experience for all our users, including those who need to process returns for their purchases. To ensure clarity and fairness, we have established the following guidelines and rules regarding returns:

1. Eligibility: Items eligible for return must be unused, undamaged, and in the same condition as received. The item must be returned within 7 days from the date of purchase.
2. Initiating a Return: To initiate a return, users must contact our customer support team at return@jrdhub.com. Users should provide relevant information such as the order number, item description, and reason for return.
3. Approval Process: Upon receipt of the return request, our team will assess the eligibility of the item for return. Approval or rejection of the return request will be communicated to the user via email.
4. Refund Method: Approved refunds will be processed using the original method of payment. Refunds will be issued within 7 days of approval.
5. Non-Refundable Items: Certain items are not eligible for returns, including digital products once accessed or downloaded, gift cards, and customized or personalized items.
6. Condition of Returned Items: Users are responsible for ensuring that returned items are securely packaged to prevent damage during transit. Any damage incurred during return shipping may affect the eligibility for a refund.
7. Restocking Fees: JRDHUB reserves the right to charge restocking fees for returned items, particularly for large or specialized products.
8. Shipping Costs: Users are responsible for bearing the cost of return shipping unless otherwise specified by JRDHUB. Original shipping costs are non-refundable.
9. Communication: Clear and timely communication is essential throughout the return process. Users should respond promptly to any requests for additional information or clarification from our customer support team.
10. Contact Us: If users have any questions or concerns regarding the returns process, they can reach out to our customer support team at return@jrdhub.com.

By adhering to these guidelines, we aim to facilitate smooth and efficient returns for our users while maintaining transparency and fairness in our policies.

QUESTIONS

If you have any questions concerning our return policy, please contact us at return@jrdhub.com.