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Instacart is adding generative AI to its search experience. Called Ask Instacart, the new search feature is designed to help answer shoppers’ grocery-related questions and give a boost to sponsored product campaigns.
How it works. Just like with Google and Microsoft Bing, Instacart users will be able to search via natural language queries and get personalized recommendations. For example:
Ask Instacart is built using OpenAI’s ChatGPT plus Instacart’s own AI models. Instacart said this is “a highly specialized model designed to only respond to relevant food-related questions.”
What it looks like. Here’s a screenshot of Ask Instacart:
Search prompts. Instacart has also added “personalized question prompts” to the search bar. Instacart said these prompts “anticipate customer preferences, remind them of their needs based on their shopping history, and inspire them to discover new products.”
Why we care. For CPG brands and retailers, this AI-powered search offers a new way to potentially get your product campaign seen by more shoppers – aiding in discovery and driving more sales.
Rollout timeline. More than half of Instacart app users now have access to generative AI search. It will roll out to all U.S. customers “over the coming weeks.”
Intro video. Here’s the video introducing Ask Instacart: